I played a key role in designing and implementing a new self-service terminal replacement system for the Swiss market, ensuring a seamless transition between User Research and UI Design to meet tight deadlines and improve user experience and efficiency.
The manual process of replacing payment terminals was costly and time-consuming due to the diversity of terminals and brands, each with distinct pricing, rental or purchase subscription models, and delivery charges. Our objective was to streamline and accelerate this process by creating a self-service terminal replacement system.
In a robust discovery phase, we conducted user research and stakeholder interviews, uncovering several critical insights:
By analyzing user pain points, we discovered many opportunities for exploration and technical feasibility. Creating a detailed mind map that connects business objectives to design strategies is essential for ensuring this project's success. Establishing a clear North Star helps us develop a rollout plan and stay on track with the project timeline.
